Designing a Conversational Agent for Sexual Assault Survivors: Defining Burden of Self-Disclosure and Envisioning Survivor-Centered Solutions
Design-research study proposing a conversational agent aimed at lowering the 'burden of self-disclosure' faced by sexual assault survivors when seeking help. The authors define components of disclosure burden and use them to derive design guidelines for survivor-centered conversational support tools.
Publisher
ACM (Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems); Seoul National University
Published
6 May 2021
Added
today
Key Findings
- Identifies specific components of the burden survivors face when disclosing sexual assault (e.g., repeated retelling, fear of judgment, uncertainty about next steps)
- Proposes conversational-agent design guidelines intended to reduce that burden relative to human-mediated disclosure channels
- Frames survivor-centered design as a distinct research problem from general crisis-chatbot design
Methodology Notes
Design-research methodology (needs analysis and design-guideline derivation); ACM Digital Library full text was not directly fetchable (bot-blocked), so bibliographic details are drawn from Crossref plus corroborating index records (dblp, ACM DL search listing, ResearchGate). Not a Western-context-only study — first non-US/UK entry examined for this specific harm category.
Sources
ACM Digital Library (primary)
Archived snapshot (Wayback Machine) — preserved against link rot
Authors
Hyanghee Park, Joonhwan Lee
Tags
Cite This
APA
Hyanghee Park, Joonhwan Lee (2021). Designing a Conversational Agent for Sexual Assault Survivors: Defining Burden of Self-Disclosure and Envisioning Survivor-Centered Solutions. ACM (Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems); Seoul National University. https://dl.acm.org/doi/10.1145/3411764.3445133